Selben was working at this temporary location solo while Soda was off having a baby (well, his wife was, but anyway!). It was a simple phone and local IT support gig while the regular employee was on a long vacation. While the office was large, IT support only consisted of two techs. The rest of the office consisted of software engineers and a couple of VIPs, who were given top priority. Selben had been at the office for a couple weeks and was nearing the end of his contract, when he got the call.
Selben: This is Selben. How can I help you?
VIP: My keyboard software is acting up!
Selben: I see. I’m not super familiar with that. What is it called?
Selben looked around, but the other tech was on lunch, so it was up to him to help the VIP.
VIP: It’s called ‘DICTATION MODE’.
Selben: Okay. Let me get connected so I can see.
After struggling for 20 minutes, Selben was unable to get connected to the VIP and opted to walk over to his office. He shot an email to the other tech, letting him know where he was. The office was two floors up, so he wasn’t 100% abandoning his post.