Security Test

A bleary eyed Selben took another sip of his coffee nectar of the gods, as he looked through his queue. A substantial number of tickets had been escalated to him with questionable notes. It was obvious that either someone was trying to gain access to their network, or the security…

Donut Ambush

The hint of stale coffee and old sweat was permeating the office as a series of chimes from each of the techs’ machines acted like surround sound as their email notifications for “urgent” went off. After reading the email and seeing no one budging, Selben looked around. None of them…

Hotel of Wireless Horror

Thunder sounded, and lightning flashed, causing the lights to flicker and create shadows on the high ceilings. An older styled chandelier clinked as it swayed from the breeze of doors opening and closing. The room had that strong odor you get when too many people are in the same place…

The Missing Intern

Snickers was checking his email and going through the normal office memos (meeting tomorrow, the ketchup needs to be refilled in the breakroom, a reminder to not take lunch meeting food with someone else’s name on it, set up a conference room next week for a video conference, etc), when…

The Ritual

The office was dimly lit with flickering fluorescent lighting on their last legs as Selben entered the office and sat at his desk one morning. Putting on his headset he looked up to see four mysterious robed figures technicians all stand in unison and walk out the door drawing twisted…

Find My Truck!

The grind had not yet gotten to Selben. Arriving at work for the day, he cheerfully greeted the front desk employee as he continued to the IT area. Picking up a cup of coffee, he headed over to his cubicle. Sup2 gave a little wave hello while busy working on…

Total Encryption

Selben muted the customer and yawned. It was the last day before a holiday weekend and had been a long shift. Despite only three calls and two emails for the entire day, none of the techs were allowed to leave early, just in case an important issue arose. Sup1 was…

Technopathic Technical Support

Tank: I need heals! Healer: CHAIN CELESTIAL HEALING!!! Hail the mighty Agent Sinzan. Selben: More DPS! More DPS! Raid: We are! With a flick of a tail from the dragon, everyone was dead. Selben let out a sigh as his lifeless digital body fell to the ground. Tank: We trying again? Healer: I’m tired!!! Selben looked…

The Scorecard

The only thing better than a free lunch is a free lunch with no strings attached. Unfortunately, this was not one of those lunches. Snickers, Selben, Focus, and HR were re-working the employee grading system as some people had been exploiting the current system. Focus kept track of their progress…