Selben muted the customer and yawned. It was the last day before a holiday weekend and had been a long shift. Despite only three calls and two emails for the entire day, none of the techs were allowed to leave early, just in case an important issue arose. Sup1 was pacing around the office in a particularly bad mood since he had been given the responsibility of locking up the building when the techs all left.
Selben: Okay… Now reboot.
User: It won’t reboot!
Selben: Click reboot.
User: Oh, its rebooting now! Is it done?!
Selben: Let’s wait for it to reboot…
Selben finished all his notes for the ticket, then stared down at the time, waiting for it to magically speed up, while responding to the customer with the occasional ‘Yep, just wait! And what do you see now?’.
User: It’s working now!
Selben: Great, have a wonderful weekend!
User: Okay, bye!
Selben returned to staring at the empty call queue.