The grind had not yet gotten to Selben.
Arriving at work for the day, he cheerfully greeted the front desk employee as he continued to the IT area. Picking up a cup of coffee, he headed over to his cubicle. Sup2 gave a little wave hello while busy working on a project. Selben checked his voicemail as he powered up his machine. He started working on the T1 ticket queue. It wasn’t glamorous work, listening and transcribing voicemails, and requesting more info from users, but it was necessary.
After a couple hours, the first supervisor change of the day happened. Sup2 headed out and Sup1 took over. Selben wasn’t a huge fan of Sup1 as he was usually too busy bragging about his last “hot date” to be of any real help or use. Whenever a major issue arose he would often make himself scarce and unavailable, until it became the next supervisor’s problem.
Things were going well until Selben came across an email and matching voice mail. Both were vague and sounded like a user had lost a vehicle. Why would IT be involved in this? Selben opted to contact the branch’s manager, Gruntled, for more details.
The phone call was broken up and full of static, which made understanding Gruntled, the disgruntled user, even more difficult.
Selben: Hello. This is Selben from the IT department. I’m calling about a voicemail and email you left. I need some more infor—.
Gruntled: Did you find it yet? Plate number 12345!
Selben: Uh, no, not yet. I wanted to clarify what you needed? Your message was a little vague.
Gruntled: My truck is missing! YOU PEOPLE NEED TO FIND IT!
Selben: Right. This is the IT department. I’m still not sure…?
Gruntled: OH NO, YOU DON’T! This is YOUR issue, not mine! We only have 2 weeks left, you better find it! Bye!